Refund Policy
For Personalized Stamps
1. Introduction
We strive to provide the highest quality personalized stamps to our customers. However, we understand that sometimes issues may arise, and we are here to help resolve them. This policy outlines the circumstances under which refunds can be requested and the process for doing so.
2. Eligibility for Refunds
Refunds for personalized stamps may be granted under the following conditions:
2.1 Defective or Damaged Products
– If the stamp arrives defective or damaged, a full refund or replacement will be offered.
– Customers must report the defect or damage with video proof within 3 days of receiving the product.
2.2 Incorrect Personalization
– If the stamp does not match the personalization details provided at the time of order, a rubber replacement will be offered.
– Customers must report the incorrect personalization with image/video proof within 3 days of receiving the product.
2.3 Incorrect or Mixed-Up Orders
If the customer receives an item that contains another customer’s information or a mix-up in personalization, they may request either a full refund or a free redelivery of the correct item. Customers must report the issue with image/video proof within 3 days of receiving the product.
3. Non-Eligibility for Refunds
Refunds will not be granted under the following conditions:
3.1 Customer Error
– Personalization details entered incorrectly by the customer at the time of order.
– Customers are advised to double-check all personalization details before submitting their order.
3.2 Change of Mind
– If the customer changes their mind after the order has been placed, no refund will be offered.
4. Refund Process
4.1 Reporting an Issue
Customers must report any issues to our customer service at support@stamphousebd.com with the following information:
– Order number
– Detailed description of the issue
– Photographs/videos of the defect, damage, or incorrect personalization (if applicable)
4.2 Evaluation
– Our customer service team will evaluate the issue within 5 business days of receiving the report.
– Additional information or evidence may be requested during this evaluation period.
4.3 Resolution
– If the issue is deemed valid, customers will be offered a choice between a full refund or a replacement stamp.
– Refunds will be processed within 10 business days of the resolution decision.
– Replacements will be processed and shipped within 10 business days of the resolution decision.
5. Return of Defective or Incorrect Stamps
– In cases of defective, damaged, or incorrectly personalized stamps, customers may be required to return the product to us.
– A prepaid return shipping label will be provided.
6. Contact Information
For any questions or to report an issue, please contact our customer service team at:
– Email: support@stamphousebd.com
– Phone: 01676704934
7. Amendments
We reserve the right to amend this refund policy at any time. Any changes will be posted on our website and will apply to orders placed after the date of posting.
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This policy ensures transparency and provides clear guidelines for both customers and the company regarding refunds for custom stamps.